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How to use the Jacuzzi® J-400™ Collection Keypad

Jacuzzi® J-400™ Collection control panels offer a variety of features. The following guide explains how to operate the Jacuzzi® keypad and control the temperature, jets, lighting, and other features of the spa.

If you’ve recently purchased a Jacuzzi® hot tub, you’ll want to learn how to use the keypad to get the most out of your spa. The keypad is a key component of the Jacuzzi® hot tub, allowing you to control and customize your hot tub experience.

In this article, you will learn:

* Jacuzzi® J-400™ Collection Registration and Start-Up

* Jacuzzi® J-400™ Collection Keypad Operating Instructions

* Jacuzzi® J-400™ Collection Keypad Programming Instructions

Jacuzzi® J-400™ Collection Registration and Start-Up

Congratulations on your purchase of a Jacuzzi® J-400™ Collection spa! You are now ready to enjoy the ultimate in hydrotherapy and relaxation in your own backyard.

But before you can jump in, you must register your hot tub and complete the start-up process. To make it easy for you, we've put together this guide to help you through the registration and start-up process.

What is the Jacuzzi® Keypad and how does it work?

The Jacuzzi® control panel commonly referred to as the "Jacuzzi® keypad", is connected to the spa's controller by a cable that passes through the cabinet beneath the spa itself.

The controller (sometimes called spa pack) is the central "brain" that connects to and runs all of the plumbing equipment in your spa or swim spa.

This keypad includes different buttons that allow users to control the temperature, jets, lighting, circulation pumps, filtration systems and other spa features.

The Jacuzzi® keypad can also alert you to different error messages or alerts that may require you to take action to resolve, making your spa experience even more manageable and enjoyable.

These keypads have different versions and functions:

  • The Jacuzzi® J-400™ Collection use ProTouch™ Control Panel
  • The Jacuzzi® 300 and 200 Collection use the standard control panel

Before performing the operating instructions below, please check the tech sheet to determine which control panel your spa uses – ProTouch™ or Standard.

How to start up a Jacuzzi® J-400™ Collection keypad

In order for you to start navigating the Jacuzzi® keypad, your spa needs to go through the start-up process once the power is applied to the spa.

During the start-up sequence, the welcome screen will appear. Then a blow-out cycle (an automated cycle that purges the air from the plumbing lines typically caused by draining and filling the spa) will begin, after the cycle ends, the hot tub will display the Home Menu.

Please note: The start-up menu will time out after approximately 3 seconds and exterior lights flash on and off to indicate a connection.

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How to register a Jacuzzi® spa

Registering your spa is important in order to validate your warranty. To register your spa you need to have the spa serial number ready and a device that can connect to the internet that you can use for registration.

To guide you with step-by-step instructions on how to register, please click the button below.

How to register a Jacuzzi® spa

Jacuzzi® J-400™ Collection Keypad Operating Instructions

Now that you’ve completed the registration and set-up process, it’s time to get familiar with your spa keypad.

In this section, we’ll introduce you to the buttons found on your keypad’s home menu and its functions, including step-by-step keypad operation instructions.

How does the ProTouch™ Control Panel Home Menu work?

The Home Menu provides access to spa functions and programming. Operation is made easy by the interactive control panel. If there is no activity for 30 minutes, the LCD display will turn into sleep mode. To reactivate the display, just tap the display screen. The button will have a blue inner glow when a feature is on.

To understand the buttons found on the home screen of the ProTouch™ Control Panel, you may use the guide below.

  • A. ➕ and 一 Buttons: Allows you to adjust the set temperature of the spa. You can tap the + button to increase the temperature in 0.5°C (1°F) increments and decrease the temperature by tapping the button.

Please Note: The temperature range for the spa is 18.33 to 40°C (65 to 104°F). To activate the Extended Temperature feature that allows the spa to reach 41°C (106°F).

  • B. Jet Button: Tap to access the menu to operate the jets pump
  • C. Light Button: Tap to access the menu to operate the lighting
  • D. CLEARRAY Button: Tap to activate the CLEARRAY® on-demand feature
  • E. Settings Button: Tap to access the programming and setting menu
  • F. Music Button: Tap to access the menu to operate the audio system and settings.

Please Note: If the spa does not have the stereo option, there will not be a button on the control panel.

  • G. Invert Button: Tap to invert the display image.
  • H. Time Indicator: The time will always be shown when the Home Menu is displayed. The appearance will vary depending on whether the clock is set to a 12-Hour or 24-Hour configuration. The default setting is 12 hours.

Please note: The time does NOT automatically adjust for daylight saving time and must be manually adjusted.

  • I. Error Indicator Icon: Displays when there is an error message that needs to be addressed. The icon will also appear under the Temperature reading as a reminder.
  • J. Heater ON icon: This will display when the heater is on.
  • K. Lock Button: Displays when one of the lock modes is enabled.
  • L. Wi-Fi icon: Will display when the optional Wi-Fi feature is on. Please note that this button is only applicable if the optional SmartTub™ system is installed.

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What you need to know when buying a spa

How to activate the jet pumps ON a Jacuzzi® J-400™ Collection Spa

Your spa may have two or three jet pumps depending on the model (or if you preferred to have a third jet pump installed). To turn the jet pumps ON and OFF, you may follow the steps below.

Step 1: Access the Jet Button

To access the Jet Button, you have to tap the display screen to activate the keypad first. Then, from the Home Menu, simply tap the Jet Button.

Step 2: Access the Jets Pump Submenu

After tapping the Jet Button, you’ll enter the Jets Pump Submenu. Please note: All the pumps will activate once you get to the Jets Pump Submenu screen.

Step 3: Turn the jet pumps ON and OFF

As mentioned above, your spa may have two or three jet pumps. You can determine how many jet pumps your spa has by the number of Jet Buttons you’ll see on the Jets Pump Submenu screen. Simply tap the Jet Buttons to turn them ON and OFF. Then tap the Back Button to go back to the previous menu.

Important reminders:

  • You can tap the Invert Button whenever you want to invert the display image, so it’s facing you when you are in or out of the spa.
  • When a jet pump is on, the button will have a blue inner glow.
  • Auto Turn Off — Anytime a pump has been manually turned on, it will automatically turn off after approximately 20 minutes. If at this time you desire more jet operation you may simply turn the pump(s) back on.

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How to operate the lighting features on a Jacuzzi® J-400™ Collection Spa

To enhance your spa experience, all Jacuzzi® Collections are equipped with lighting features. The guide below allows you to easily operate your spa’s lighting features.

Step 1: Access the Light Button

To get to the Light Button, you need to tap the display screen to activate the keypad first. Then, from the Home Menu, tap the Light Button.

Step 2: Access the Light Submenu

The next screen displays the Light Submenu. From this menu, you can control the hot tub lighting. Please note: When you tap to enter the submenu, the lights will turn on, if not on already, in colour blending mode. The default settings are brightness level at 0 and speed setting of 0.

Step 3: Activate and Adjust the Lighting Features

The Light Submenu displays different buttons. To understand the functionality of these buttons, you may refer to the guide below.

  • A. Brightness Up Button: Tap to raise the intensity of the lights to the maximum level of 5. The intensity levels are as follows: 5 = 100%, 4 = 80%, 3 = 60%, 2 = 40% and 1 = 20%, 0 = 0%.
  • B. Brightness Down Button: Tap to lower the intensity of the lights to the minimum level of 0.
  • C. Intensity Indicator: Displays the current intensity level of the lights by the number of bars filled in. This will only work with the solid colour option. If the blending mode is on, the light bulb is greyed out. The range is from 0 to 5.
  • D. Speed Control Button (Increase): Tap to increase the blending speed, of the colours, to the maximum speed of 5. The speed settings are as follows: 5 = every 5 secs, 4 = every 10 secs, 3 = every 15 secs, 2 = every 30 secs and 1 = every 60 secs.
  • E. Speed Control Button (Decrease): Tap to decrease the blending speed, of the colours, to the minimum speed of 0.
  • F. Speed Selector Icon: Tap the Increase or Decrease Speed Control Button to select the blending speed for the light colours.
  • G. Color Selector: Tap a colour to select a single colour.
  • H. Back Button: Tap to go back to the previous menu.
  • I. Invert Button: Tap to invert the display image.
  • J. Exterior Light Button: Tap once to turn the lights on at a high intensity. Tap again to turn the lights on at a low intensity. Tap again to turn the lights off. White is the only colour option. The lights have a timeout period of 8 hours. At start-up, the exterior lights flash on and off to indicate a connection.

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What is the BLUEWAVE® 2.0 Wireless Audio System and how does it work?

The Jacuzzi® J-400™ Collection is equipped with the optional Audio System to offer an enhanced spa experience. The BLUEWAVE® 2.0 Wireless Audio System works with most Bluetooth® wireless devices.

These models also include four high-fidelity spa-engineered speakers for unsurpassed sound quality and long life and an integrated powered subwoofer for superb acoustical sound.

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How to connect the BLUEWAVE 2.0 Wireless Audio System with your Bluetooth® device

To bridge a connection between the BLUEWAVE 2.0 Wireless Audio System and your Bluetooth® device, follow the steps below.

WARNING: RISK OF ELECTRICAL SHOCK HAZARD EXISTS AND EQUIPMENT DAMAGE! Never install or remove electrical devices while hands are wet or while sitting partially immersed or fully immersed in the spa!

Step 1: Access the Music Button

Tap the Music Icon on the control panel screen. Then, touch the power button located on the top right to turn on the stereo. Important: From your Bluetooth device, ensure the Bluetooth setting is ON.

Step 2: Establish Bluetooth® connection

Follow the pairing instructions for your Bluetooth® device and connect to the “BLUEWAVE” device that appears on your screen. Once the connection is established, the Bluetooth “BT” icon on the screen will be highlighted confirming the connection.

Step 3: Enter the password and complete the pairing process

If asked for a password, enter the password “0000” and then connect. If the pairing process is successful, your Bluetooth device will show “Connected” right next to “BLUEWAVE.” The Bluetooth icon will be highlighted.

Please note: The BT icon cannot be selected manually unless a Bluetooth connection is established with your device. If you experience a connection problem with your Bluetooth device, make sure that the Bluetooth antenna is secure and located at the highest point within the equipment bay.

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How to operate the audio settings on a Jacuzzi® J-400™ Collection Spa

The Audio Settings Menu offers an enhanced audio experience by providing custom or preset bass and treble settings. To operate this feature, you may refer to the guide below.

Step 1: Access the Music submenu

Tap the display screen to activate the keypad. From the Home Menu, simply tap the Music submenu, then tap the > icon.

Step 2: Access the Audio Settings Menu

The next screen brings you to the Audio Settings Menu where you can control audio and music settings.

Step 3: Activate and Adjust the audio settings

The Audio Settings Menu displays different buttons. You may use the guide below to understand each button’s functionality.

  • A. Bass Adjustment: Slide from side to side to adjust the Bass range from -5 to 5. This feature can be used to create a custom sound.
  • B. Treble Adjustment: Slide from side to side to adjust the Treble range from -5 to 5. This feature can be used to create a custom sound.
  • C. Rock Preset: Tap to activate the “Rock” music audio setting. “Rock” has 1 Bass and 3 Treble preset settings. When not in use it will be greyed out; if it is in use the button will be highlighted.
  • D. Pop Preset: Tap to activate the “Pop” music audio setting. “Pop” has a -1 Bass and -2 Treble preset setting. When not in use it will be greyed out; if it is in use the button will be highlighted.
  • E. Classical Preset: Tap to activate the “Classical” music audio setting. “Classical” has a 1 Bass and 1 Treble preset setting. When not in use it will be greyed out; if it is in use the button will be highlighted.
  • F. Back Button: Tap to go back to the previous menu.
  • G. Invert Button: Tap to invert the display image.

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How to operate the heating modes on a Jacuzzi® J-400™ Collection Spa

Your Jacuzzi® spa is equipped with 3 modes of heating. An automatic mode called “Auto”, where the spa’s temperature is maintained at all times. An energy-saving heating cycle called “Econo.” A mode that will only activate the heater during the daytime is called “Day” mode.

To activate these heating modes, please refer to the guide below.

Step 1: Access the Settings Menu

Tap the display screen to activate the keypad. From the Home Menu, simply tap the Settings Button.

Step 2: Tap the “Heat & Filter” button

Tap the Λ and ⋁ buttons to highlight the “Heat & Filter” menu tab in Orange, then tap on it.

Step 3: Activate and Adjust the heating settings

On this screen, you’ll see three different heating modes, as mentioned above. To activate one of these modes, you can simply tap the ⚫ button next to them.

Please refer to the guide below to further understand the different heating modes of the Jacuzzi® spa.

  • Auto heating: When programmed to “Auto,” the spa will maintain the water temperature to the set temperature. Heating will occur when necessary.

Please note: The heater activates when the temperature drops 2° (1°C) from the set temperature.

  • Econo heating: This is an energy-saving heating program that allows the spa to heat during non-peak hours. When programmed to “Econo,” the spa will only be allowed to heat the water between 5:00 PM to 7:00 AM every day of the week. The hours cannot be adjusted.
  • Day heating: When programmed to “Day,” the spa will only be allowed to heat the water between 7:00 AM to 5:00 PM every day of the week. The hours cannot be adjusted.

Important Reminder: Indicates that the feature is active. ⚫ Indicates that the feature is not active.

Jacuzzi® J-400™ Collection Keypad Programming Instructions

The Jacuzzi® J-400™ Collection Keypad is designed to help you quickly and easily program your spa.

In this section, we’ll walk you through the keypad programming instructions so you can customise your spa to suit your needs.

How to program the Primary Filter on a Jacuzzi® J-400™ Collection Spa

The Jacuzzi® J-400™ Collection is equipped with Primary and Secondary Filter cycles. To program the primary filter, you may use the guide below.

Step 1: Access the Settings Menu

Tap the display screen to activate the keypad. From the Home Menu, simply tap the Settings Button.

Step 2: Tap the “Heat & Filter” button

Tap the Λ and ⋁ buttons to highlight the “Heat & Filter” menu tab in Orange, then tap on it.

Step 3: Tap on Filter 1

Below the heating mode options, you’ll see Filter 1 (Primary) and Filter 2 (Secondary) buttons. Tap the Filter 1 button.

Step 4: Program the Filter Cycle

To change the default cycle, please follow these steps:

  • When you enter the menu, “Start” and “12” will be highlighted.
  • Tap Λ or** ⋁** buttons to change the hour in 1-hour increments. To switch from “AM” to “PM” you must round a 12-Hour period.
  • Tap ✔ to accept the change.
  • Tap End to program the end time for the cycle.
  • Tap the hour block to change the end time.
  • Tap Λ or ⋁ buttons to change the hour in 1-hour increments. To switch from “AM” to “PM” you must round a 12-Hour period.
  • Tap ✔ to accept the change.
  • Tap the back button several times to return to the Heat & Filter Menu and the Settings Menu.

Important reminders:

  • During a primary filtration, the circulation pump, CLEARRAY and ozone unit (if applicable) are activated. The factory default cycle starts at 12:00 AM and last for 8 hours. If you elect to keep this setting, then you can skip this section.
  • Any time the circulation pump runs outside of a program cycle, e.g. for heating, that run time will be deducted from the next primary filter cycle. For example, the primary filter cycle is set to 8 hours every 24 hours but the circulation pump comes on for 2 hours to heat the water after the cycle has finished. The next primary filter cycle will only be for 6 hours, not 8 hours.

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How to program the Secondary Filter on a Jacuzzi® J-400™ Collection Spa

During secondary filtration, the Jets Pump 1 is activated. There are three modes you can select from, Away, Infrequent, and Frequent. The factory default cycle is “Away Mode.”

To program the secondary filter, you may follow Steps 1 to 3 of programming the Primary Filter above. However, instead of tapping Filter 1, you need to tap Filter 2. Then proceed to step number 4.

Step 4: Program the Filter Cycle

On this screen, you’ll see three different filter cycles, as mentioned above. To activate one of these modes, you can simply tap the ⚫ button next to them. Please refer to the guide below to further understand the different secondary filter cycles of the Jacuzzi® J-400™ Collection.

  • Away Mode: This is the factory default setting. Secondary Filtration is disabled.
  • Infrequent Mode: Activates two cycles at 8:00 PM and 8:00 AM every other day. Each cycle will last 10 minutes for a total of 20 minutes every other day. Please note: Time and duration cannot be altered.
  • Frequent Mode: Activates two cycles at 8:00 PM and 8:00 AM every day. Each cycle will last 10 minutes for a total of 20 minutes every day.

Please note: Time and duration cannot be altered.

How to program the Water Care feature on a Jacuzzi® J-400™ Collection Spa

Water care is crucial to maintaining a healthy and clean spa. Most Jacuzzi® Collection come with the CLEARRAY® water purification system, including the Jacuzzi® J-400™ Collection.

The CLEARRAY® water purification system leads the way by sanitizing the water using a UV light bulb. Your spa can be programmed to remind you when to check and replace certain components.

The Jacuzzi® J-400™ Collection has four different water care features 一 CLEARRAY®, Water Refresh, ProClarity™, and ProClarity™ Depth. To access these features, you may follow the steps below.

Step 1: Access the Settings Menu

Tap the display screen to activate the keypad. From the Home Menu, simply tap the Settings Button.

Step 2: Tap the “Water Care” button

Tap the Λ and ⋁ buttons to highlight the “Water Care” menu tab in Orange, then tap on it.

Step 3: Select a Water Care feature

The next screen allows you to choose which water feature you want to program. Continue reading to learn how to program each of the water features.

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Clearray UV-C

How to program the CLEARRAY® UV Bulb Timer on a Jacuzzi® J-400™ Collection Spa

The CLEARRAY® UV Bulb has a life expectancy of 1 year. A timer activates when power is applied and begins a countdown at 365 days. Once the timer expires, an error message will appear on the display, the UV bulb must be replaced and the timer needs to reset.

Step 1: Tap “CLEARRAY®”

From the “Water Care” menu, select CLEARRAY®. Next, tap the Λ and ⋁ buttons to change the days in 10-day increments.

Please note: The range is from OFF to 365 days. The CLEARRAY® UV timer counts down by days, not by usage. However, it is not recommended that this feature be turned OFF. In order to continually have the CLEARRAY® system effectively perform its function, it should be programmed as instructed.

Step 2: Confirm and save changes

Once the number of days preferred is selected, simply tap the ✔ button to save the changes. Tap the back button to return to the “Water Care” Menu.

Important reminders:

  • When the timer expires, a message will appear on the control panel display.
  • If you tap “snooze” the message will clear but the error ⚠ icon will display and the reminder screen will reappear in 10 days.
  • You can tap “reset” and follow the instructions above to reset the timer.
  • The CLEARRAY® UV bulb must be replaced and the quartz tube must be cleaned every 12 months to maintain optimum performance. Please refer to the owner’s manual for the replacement procedure.

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How to program the Water Change Timer on a Jacuzzi® J-400™ Collection Spa

A programmable “Water Refresh” reminder can be set to remind you when to drain and refill the spa.

Step 1: Tap “Water Refresh”

From the “Water Care” menu, select Water Refresh. Then, tap the Λ and ⋁ buttons to change the days in 30-day increments.

Please note: The range is from OFF to 180 days. It is not recommended that this feature be turned OFF. In order to continually maintain the water healthy and clean, in addition to chemical maintenance, it should be programmed as instructed.

Step 2: Confirm and save changes

Once the number of days preferred is selected, simply tap the ✔ button to save the changes. Tap the back button to return to the “Water Care” Menu.

Important reminders:

  • When the timer expires, a message will appear on the control panel display.
  • The water must be drained and replaced with fresh water.
  • If you tap “snooze” the message will clear but the error ⚠ icon will display and the reminder screen will reappear in 10 days.
  • You can tap “reset” and follow the instructions above to reset the timer.

Click the buttons below to learn a step-by-step guide on how to drain and refill the Jacuzzi® spa.

How to program ProClarity™/ProClear™ and ProClarity™ Depth filters Timer on a Jacuzzi® J-400™ Collection Spa

The Jacuzzi® J-400™ Collection is equipped with ProClarity™ and ProClear™ filters. A programmable filter timer can be set to remind you when to clean or replace the filters and skimmer bag.

Step 1: Tap “ProClarity™” or ProClarity™ Depth

From the “Water Care” menu, select ProClarity™ or ProClarity™ Depth. Next, tap the Λ and ⋁ buttons to change the days in 10-day increments.

Please note: The range is from OFF to 180 days for ProClarity™ and 90 days for ProClarity™ Depth. It is not recommended that this feature be turned OFF. In order to continually maintain the water healthy and clean, in addition to chemical maintenance, it should be programmed as instructed.

Step 2: Confirm and save the changes

Once the number of days preferred is selected, simply tap the ✔ button to save the changes. Tap the back button to return to the “Water Care” Menu.

Important reminders:

  • When the timer expires, a message will appear on the control panel display.
  • The ProClarity™ filter cartridge must be cleaned every month and replaced every 18 months, while the ProClarity™ Depth filter must be replaced every 3 months.
  • If you tap “snooze” the message will clear but the error ⚠ icon will display and the reminder screen will reappear in 10 days.
  • You can tap “reset” and follow the instructions above to reset the timer.

Click the button below to learn more about the Jacuzzi® filters, including the step-by-step guide on how to clean them.

How to program Time and Date on a Jacuzzi® J-400™ Collection Spa

Setting the time and date of your Jacuzzi® spa is very easy. To do this, please follow the steps below.

Step 1: Access the Settings Menu

Tap the display screen to activate the keypad. From the Home Menu, simply tap the Settings Button.

Step 2: Tap the “Time & Date” button

Tap the Λ and ⋁ buttons to highlight the “Time & Date” menu tab in Orange, then tap on it.

Step 3: Set the Time and Date

Steps to set the time:

  • When you tap the “Time” button, it will be highlighted in Orange.
  • Tap the hour block, then tap the Λ and ⋁ buttons to change the hour in 1-hour increments to program.
  • Tap the minute block then tap the Λ and ⋁ buttons to change the hour in 1-hour increments to program.
  • Tap the ✔ button to save the changes.

Important reminders:

  • The default time setting is a 12-Hour configuration. To choose the 24-Hour configuration, then tap 24 to change the setting.
  • To switch from “AM” to “PM” you must round a 12-Hour period.

Steps to set the date:

  • Tap the “Date” button, then tap the Month block.
  • Tap the Λ and ⋁ buttons to change.
  • Repeat the same steps for the Day and Year blocks.
  • Tap the ✔ button to save the changes.

Important reminders:

  • The Date block is arranged by Month/Day/Year.
  • Each setting for month, day and year can be set independently.

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How to change the Language Settings on a Jacuzzi® J-400™ Collection Spa control panel

The Jacuzzi® spa control panel can be programmed in four different languages 一 English, French, Deutsch, and Español. To change the language, please follow the instructions below.

Step 1: Access the Settings Menu

Tap the display screen to activate the keypad. From the Home Menu, simply tap the Settings Button.

Step 2: Tap “Language”

Tap the Λ and ⋁ buttons to highlight the “Language” menu tab in Orange, then tap on it.

Step 3: Select a language

To select a language, tap ⚫ next to the language you want to display. Once done, tap the back button to return to the Settings menu.

How to change the Units Display on a Jacuzzi® J-400™ Collection Spa

Depending on your preference, you can set the unit display of your spa in Fahrenheit (°F) or Celsius (°C). To change the unit display, please follow the steps below.

Step 1: Access the Settings Menu

Tap the display screen to activate the keypad. From the Home Menu, simply tap the Settings Button.

Step 2: Tap “Units”

Tap the Λ and ⋁ buttons to highlight the “Units” menu tab in Orange, then tap on it.

Step 3: Select your preferred Unit Display

To select a language, tap ⚫ next to the unit of measure you want to display. Once done, tap the back button to return to the Settings menu.

How to lock the control keypad on a Jacuzzi® J-400™ Collection Spa

One of the security features of the Jacuzzi® spa is the ability to lock certain features of the spa and prevent users from making changes. To do this, please follow the instructions below.

Step 1: Access the Settings Menu

Tap the display screen to activate the keypad. From the Home Menu, simply tap the Settings Button. When a lock feature is active, the lock icon will appear on the Main Menu.

Step 2: Tap “Lock”

Tap the Λ and ⋁ buttons to highlight the “Lock” menu tab in Orange, then tap on it.

Step 3: Select a feature to lock

Temp Lock

  • Tap the temperature button.
  • Tap the code block (the first block) to select a number. Use Λ or ⋁ buttons to select a number from 0-9. Then move on to the next number until a four-digit code has been selected.
  • Tap the padlock button to activate the locking feature. Please note: The adjust temperature feature is disabled, but the spa will still perform all scheduled tasks.
  • Tap the back button to return to the “Settings” Menu.

Spa Lock

  • Tap the jet pump button.
  • Tap the code block (the first block) to select a number. Use Λ or ⋁ buttons to select a number from 0-9. Then move on to the next number until a four-digit code has been selected.
  • Tap the padlock button to activate the locking feature. Please note: The adjust temperature feature is disabled, but the spa will still perform all scheduled tasks.
  • Tap the back button to return to the “Settings” Menu.

Service Lock

  • Tap the wrench button.
  • Tap the code block (the first block) to select a number. Use Λ or ⋁ buttons to select a number from 0-9. Then move on to the next number until a four-digit code has been selected.
  • Tap the padlock button to activate the locking feature. Please note: All spa functions are locked to allow for a temporary service mode for filter cleaning.

Important: This mode has a time out of 2 hours. The spa should not be left in this lock mode for an extended period. Especially in colder climates or when freezing conditions exist.

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How to unlock the control keypad on a Jacuzzi® J-400™ Collection Spa

To unlock spa features, you may follow the guide below.

Step 1: Access the Settings Menu

Tap the display screen to activate the keypad. From the Home Menu, simply tap the Settings Button. When a lock feature is active, the lock icon will appear on the Main Menu.

Step 2: Tap “Lock”

Tap the Λ and ⋁ buttons to highlight the “Lock” menu tab in Orange, then tap on it.

Step 3: Tap the code block

Tap the code block (the first block) to select a number. Use Λ or ⋁ buttons to select a number from 0-9. Then move on to the next number until a four-digit code has been selected. Then tap the padlock button to unlock. Tap the back button multiple times to exit the menu.

Important: A default passcode can be used in case the original passcode is lost or forgotten. The code “0772” will unlock the locked setting.

In Summary

We hope this article has given you a clear idea of how to use the keypad on your Jacuzzi® spa.

You can find more details about these features in your spa’s instruction manual.

For further information, please contact our customer support team. We are here to help!

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